Christmas Delivery Information
Last Posting Dates and Tracking Information
Delivery Update - 19th December 2021
Please order items and gifts for Christmas early, particularly for International deliveries. Ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe.
We are doing everything possible to get deliveries to people in time but it may just not be possible.
We will continue to dispatch as booked - Royal Mail standard 2nd Class will continue to go out, as will Royal Mail 1st Class upgrades and they will usually leave the same day as ordered, if ordered before 12pm.
Express orders will now be collected the day after ordering but will travel to customers as fast as possible. Your order will be confirmed as dispatched as soon as it is booked with the courier. SOME EXPRESS ORDERS MAY get swapped to Royal Mail 1st class signed for IF we believe it will work out faster for you.
Coronavirus Restrictions and Delivery
All our orders are dispatched with a tracking or reference number regardless of service. This information is in your dispatch confirmation email and also in your order history on this website. In the first instance please check this tracking information. All the carriers are working flat out, with limited and distanced staff, to make deliveries on time but there may be unavoidable delays.
We have to ask all customers to extra patient in these extraordinary times, some areas have experienced extended delays and will continue to do so.
Christmas Hours of Business
Our last dispatch date before Christmas is 1pm on Thursday 23rd December.
We will be closed on Friday 24th December 2021 through to 6th January 2022. Our first dispatch date of the new year will be FRIDAY JANUARY 7TH 2022.
Emails and social media messages will be monitored during the break, any telephone messages will not be answered until we re-open THE BEST way to get in touch is via messenger on our Facebook Page OR The Chat Icon on each page of this website.
UK Standard Delivery
Our standard delivery is with Royal Mail 48 (2nd Class). Royal Mails last posting date for this service to expect to arrive in time for Christmas is SATURDAY 18TH DECEMBER. You will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/ full Royal Mail posting dates can be found here: https://www.royalmail.com/christmas/last-posting-dates
UK 1st Class Upgrade Delivery
You can upgrade your delivery from Standard to 1st Class for just £3.95 per order. This is recommended for orders placed between SUNDAY 19TH DECEMBER and TUESDAY 21ST DECEMBER. You will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/ full Royal Mail posting dates can be found here: https://www.royalmail.com/christmas/last-posting-dates
UK Express Delivery
Express delivery is available within mainland UK and recommended after 21st December at an additional cost of £10 per order. It may not be available to certain highlands and islands addresses. If there is an issue and you have purchased this service, we will contact you. This service is available within the UK and includes priority pick and pack by us so it leaves faster (queue jump) and is delivered either by Royal Mail Special Delivery Next Day or by DHL Overnight. Tracking details will always be provided. Royal Mail items will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/ . DHL Parcels can be tracked at: https://www.dhl.co.uk/en/express/tracking.html
Services throughout Europe vary and we cannot guarantee or promise delivery before Christmas. If you are waiting for an order already placed, please check the tracking number provided on the carriers website. We generally use Royal Mail and DHL for all international deliveries. All international deliveries are tracked and most must be signed for.
We have recently significantly reduced our international shipping costs but if you have any queries, please contact us at firstname.lastname@example.org
We wish all our customers a very merry Christmas and a healthy, peaceful and happy new year.