Christmas Delivery Information
Last Posting Dates and Tracking Information
Important Delivery Update - 21st December 2020
Due to increased restrictions throughout the UK no carriers, including Royal Mail are now guaranteeing delivery in time for Christmas. They, like us, are doing their very best but there are severe delays in some of the networks.
We are doing everything possible to get deliveries to people in time but it may just not be possible.
We will continue to dispatch as booked - Royal Mail standard 2nd Class will continue to go out, as will Royal Mail 1st Class upgrades and they will usually leave the same day as ordered, if ordered before 2pm. Santa Special and Express orders will now be collected the day after ordering but will travel to customers as fast as possible. Your order will be confirmed as dispatched as soon as it is booked with the courier. SOME Santa Specials MAY get swapped to Royal Mail 1st class signed for IF we believe it will work out faster for you.
Coronavirus Restrictions and Delivery
All our orders are dispatched with a tracking or reference number regardless of service. This information is in your dispatch confirmation email and also in your order history on this website. In the first instance please check this tracking information. All the carriers are working flat out, with limited and distanced staff, to make deliveries on time but there may be unavoidable delays.
We have to ask all customers to extra patient in these extraordinary times, some areas have experienced extended delays and will continue to do so. At the moment Southern and Eastern outskirts of London and the Home Counties seem to be most affected.
Christmas Hours of Business
Our last dispatch date before Christmas is 2pm on Wednesday 23rd December.
We will be closed on Thursday 24th December 2020 through to 5th January 2021. Our first dispatch date of the new year will be WEDNESDAY JANUARY 6TH 2021.
Emails and social media messages will be monitored during the break, any telephone messages will not be answered until we re-open THE BEST way to get in touch is via messenger on our Facebook Page.
UK Standard Delivery
Our standard delivery is with Royal Mail 48 (2nd Class). Royal Mails last posting date for this service to expect to arrive in time for Christmas is WEDNESDAY 18TH DECEMBER. You will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/ full Royal Mail posting dates can be found here: https://www.royalmail.com/christmas/last-posting-dates
UK Santa Special Tracked Courier Delivery
This is a seasonal service similar to the UK Express Delivery Service below but without our priority dispatch queue jump. If you want full tracking and faster delivery, choose this option. Recommended on or after 20th December to expect delivery before Christmas.
UK Express Delivery
Express delivery is available within mainland UK and recommended after 20th December at an additional cost of £10 per order. It may not be available to certain highlands and islands addresses. If there is an issue and you have purchased this service, we will contact you. This service is available within the UK and includes priority pick and pack by us so it leaves faster (queue jump) and is delivered either by Royal Mail Special Delivery Next Day or by DHL Overnight. Tracking details will always be provided. Royal Mail items will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/ . DHL Parcels can be tracked at: https://www.dhl.co.uk/en/express/tracking.html
Services throughout Europe vary and we cannot guarantee or promise delivery before Christmas. If you are waiting for an order already placed, please check the tracking number provided on the carriers website. We generally use Royal Mail and DHL for all international deliveries. All international deliveries are tracked and most must be signed for.
We have recently significantly reduced our international shipping costs but if you have any queries, please contact us at firstname.lastname@example.org
We wish all our customers a very merry Christmas and a healthy, peaceful and happy new year.