Christmas Delivery Information
Last Posting Dates and Tracking Information
Christmas Hours of Business
Our last dispatch date before Christmas is 2pm on Monday 23rd December. Orders with the Santa Special option will be sent 1st Class, Express via overnight courier and any others with standard delivery (2nd class or standard International)
We will be closed on Tuesday 24th December 2019 through to 2nd January 2020. Our first dispatch date of the new year will be MONDAY JANUARY 6TH 2020. Emails and social media messages will be monitored during the break, any telephone messages will not be answered until we re-open THE BEST way to get in touch is via our Facebook Page.
UK Standard Delivery
Our standard delivery is with Royal Mail 48 (2nd Class). Royal Mails last posting date for this service to arrive in time for Christmas is WEDNESDAY 18TH DECEMBER. You will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/
Santa Special Delivery - UK Only
Our Santa Special delivery costs just £1 extra to upgrade to per order and is with Royal Mail 24 (1st Class). Royal Mails last posting date for this service to arrive in time for Christmas is FRIDAY 20TH DECEMBER. You will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/
UK Express Delivery
Express delivery is available and recommended after 20th December at an additional cost of £10 per order. It may not be available to certain highlands and islands addresses. If there is an issue and you have purchased this service, we will contact you. This service is delivered either by Royal Mail Special Delivery Next Day or by DHL Overnight. Tracking details will always be provided. Royal Mail items can be tracked at You will be provided with a tracking number and you can enter this at https://www.royalmail.com/track-your-item#/ . DHL Parcels can be tracked at: https://www.dhl.co.uk/en/express/tracking.html
Services throughout Europe vary, we cannot guarantee or promise delivery before Christmas outside of the UK. If you are waiting for an order already placed, please check the tracking number provided on the carriers website. We generally use Royal Mail and DHL for all international deliveries. All international deliveres are tracked and most must be signed for.
We have recently significantly reduced our international shipping costs but if you have any queries, please contact us at firstname.lastname@example.org
We wish all our customers a very merry Christmas and a peaceful and happy new year.